Contact CoinPurr support
Email: coinpurrsupport@gmail.com
Developer display name: Kreeyo Labs. Contact region: Philippines.
Support requests can include app troubleshooting, backup and restore help, app lock questions, reminder behavior, optional Accounts, debts, goals, pet rewards, privacy questions, and data deletion guidance. We aim to reply within 3 business days.
Helpful details to include
- Your device model and Android version.
- What you were trying to do.
- What happened instead.
- Whether the issue affects backup/restore, app lock, notifications, Accounts, debts, goals, or pet rewards.
- A screenshot if it does not reveal sensitive financial information.
Please do not send full backup files unless we specifically ask for one. Backup files can contain your budget, transactions, goals, debts, account labels, and pet progress.
Common questions
Does CoinPurr require a bank connection?
No. CoinPurr is built for manual tracking. You enter the expenses, income, savings, bills, debts, and notes you want the app to track.
Do I need an account?
No. The first public release does not require CoinPurr login, cloud sync, or a web dashboard.
What are Accounts?
Accounts are optional labels for where money lives, such as cash, wallet, bank, savings, or custom labels. They are off by default.
Can I back up my data?
Yes. Manual backup and restore are supported. Keep backup files safe because they can contain money data and pet progress.
Does app lock encrypt my data?
No. App lock helps block casual access with a passcode and optional biometrics, but it does not encrypt local data or backup files.
Is CoinPurr financial advice?
No. CoinPurr is a budgeting tracker. It does not provide financial, investment, legal, tax, lending, or credit advice.
Payments and premium features
CoinPurr launches free first. CoinPurr Plus purchases are not enabled in the first public build, and planned Plus surfaces are not sold in this build. When payments are added later, they must use the correct Google Play Billing flow and the privacy policy, Data safety answers, and support pages must be updated.
Privacy and deletion
Read the Privacy Policy to understand how CoinPurr handles app data. Read Delete Data to reset local app data, understand the 7-day recovery snapshot, and remove backup files.
Still stuck?
Send a note to coinpurrsupport@gmail.com.